We've become the chickens.

The article Facebook's fatal weakness makes the point that Facebook's brand doesn't particularly inspire much appreciation. The article goes on to say that Google and other large companies have to give users what they want, but Facebook doesn't have to care about customers because their main customer is advertisers. Facebook is in and is not easy to replace.

I think this is an increasing problem that we will see more and more. Recently, you can apply this problem to the Equifax leak. It seems impossible for companies to lose in this economic situation. The general public is no longer the consumer, we're no longer the ones that the companies have to please. More and more companies are not having to worry about their social media presence because we are not the consumer. We're not the humans at KFC, we're the chickens.